Guest Relations Advisor

Closing Date 12 Sept 2023

Sorry, applications for this job are now closed.

Contract Type: Permanent 
Salary: £21,255 - £22,195
Hours: 1950 annualised hours 

The ACC Liverpool Group, manages Liverpool’s world class campus ACC Liverpool, home to the Convention Centre, Exhibition Centre and the M&S Bank Arena, as well as ticketing agency Ticket Quarter. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to showcase exhibitions, developing our offer over the last decade to that of a world class provider of venue and event services.

We are looking to recruit a Guest Relations Advisor to join our front of house team. Reporting into the Guest Relations Manager, the successful candidate will provide all visitors to The ACC Liverpool Group with a warm and friendly welcome.

Our Guest Relations team are at the very forefront of all we do.  The team offer a full concierge service to all delegates and visitors, whilst also managing the numerous business centres located across the campus.

As a member of the team you would have direct influence on improving our delegate’s customer journey by providing excellent customer service at every given opportunity.  You would be able to bring your creativity to work and advise and implement new and exciting customer service enhancements that would ensure that we remain the M&IT Gold winner for best UK conference centre.

Are you passionate about customer service and want to work somewhere where you can make a change then please download and complete The ACC Liverpool Group Application Form.

To apply for this position please complete the Application Form which can be found by clicking on the link below:

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 30 August 2023

For further information, assistance, or to obtain information or documents in other accessible formats, please contact the HR Team on 0151 239 6084 or email

Company Benefits

We are an award winning, world class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

- Local Government Pension Scheme
- Free Onsite Parking
- Company Paid Medicash Membership
- Non Contractual Bonus Scheme
- Teambuilding/Away Days
- Enhanced Annual Leave Entitlement