Customer Feedback
Have Your Say
Exhibition Centre Liverpool strives to offer the very best and we appreciate all forms of feedback from our customers…
By listening to feedback from our customers, we can ensure we maintain the standards we would expect of ourselves.
We value our customers’ feedback and we regularly get in touch to ask them about their experiences. We take all of the responses we receive seriously and we use them to develop and improve the venue.
If you have attended an event at Exhibition Centre Liverpool and have a compliment or a suggestion, a complaint or a query regarding your visit, then we want to hear about it. To find out how to get in touch and what procedures we will follow to respond to your feedback, please see the information below.
You can contact us to share your thoughts in a number of ways.
FILL IN OUR CONTACT FORM
You can submit your comments, questions and suggestions to us using our feedback form.
CONTACT US IN PERSON
You can provide feedback about Exhibition Centre Liverpool in person. Please make contact with any member of the team on site for a query during an event and, if necessary, ask to speak to the Front of House Manager, who will attempt to resolve your query there and then. However, if this is not possible, the operational team will detail your query and pass it on to our Customer Experience Manager, who will acknowledge your feedback within 5 working days and outline how your complaint or suggestion will be dealt with.
During busy periods this may take longer, but please be assured that we will keep you informed of when you can expect a reply.
Have You Considered?
Liverpool's Finest
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.
Staying
Pullman Liverpool Hotel
Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.
Visit websiteEat & Drink
Dine at Pullman Liverpool
Dine in M&S Bank Arena's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular menu has been created by their Head Chef, offering a variety of dishes, with M&S Bank Arena guests receiving 10% off food and drink on event nights.
Visit websiteShopping
Liverpool ONE
Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.
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City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.
Visit websiteAttractions
British Music Experience
The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.
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Liverpool ONE
From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.
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