Customer Feedback

Have Your Say

Exhibition Centre Liverpool strives to offer the very best and we appreciate all forms of feedback from our customers…

By listening to feedback from our customers, we can ensure we maintain the standards we would expect of ourselves.

We value our customers’ feedback and we regularly get in touch to ask them about their experiences. We take all of the responses we receive seriously and we use them to develop and improve the venue. If you want to be part of shaping the future of Exhibition Centre Liverpool and want your voice to be heard, make sure you’re invited to participate in our regular surveys by signing up to our mailing list.

If you have attended an event at Exhibition Centre Liverpool and have a compliment or a suggestion, a complaint or a query regarding your visit, then we want to hear about it. To find out how to get in touch and what procedures we will follow to respond to your feedback, please see the information below.

You can contact us to share your thoughts in a number of ways.

FILL IN OUR CONTACT FORM

You can submit your comments, questions and suggestions to us using our feedback form.

You can email your comments, questions and suggestions to us at feedback@accliverpool.com

Every email will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days. During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.

To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.

We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply.

You can provide feedback about Exhibition Centre Liverpool in person. Please make contact with any member of the team on site for a query during an event and, if necessary, ask to speak to the Front of House Manager, who will attempt to resolve your query there and then. However, if this is not possible, the operational team will detail your query and pass it on to our Customer Experience Manager, who will acknowledge your feedback within 5 working days and outline how your complaint or suggestion will be dealt with.

During busy periods this may take longer, but please be assured that we will keep you informed of when you can expect a reply.

Fill In Our Contact Form

You can submit your comments, questions and suggestions to us using our feedback form.

Contact Us By Email

You can email your comments, questions and suggestions to us at feedback@accliverpool.com

Contact Us by Post

To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.

We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply.

Contact Us in Person

You can provide feedback on Echo Arena in person. Please make contact with any member of the team on site for a query during an event and, if necessary, ask to speak to the Front of House Manager, who will attempt to resolve your query there and then. However, if this is not possible, the operational team will detail your query and pass it on to our Customer Service Manager, who will acknowledge your feedback within 5 working days and outline how your complaint or suggestion will be dealt with.

During busy periods this may take longer, but please be assured that we will keep you informed of when you can expect a reply.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Staying

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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MOJO

Combining New York City dive style chic with great liquor, home-made classic American food and Rock n’ Roll from the last six decades - MOJO offers a slick, high octane environment with friendly and knowledgeable staff.

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Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website