Customer Feedback

Have Your Say

Exhibition Centre Liverpool strives to offer the very best and we appreciate all forms of feedback from our customers…

By listening to feedback from our customers, we can ensure we maintain the standards we would expect of ourselves.

We value our customers’ feedback and we regularly get in touch to ask them about their experiences. We take all of the responses we receive seriously and we use them to develop and improve the venue. If you want to be part of shaping the future of Exhibition Centre Liverpool and want your voice to be heard, make sure you’re invited to participate in our regular surveys by signing up to our mailing list. 

If you have attended an event at Exhibition Centre Liverpool and have a compliment or a suggestion, a complaint or a query regarding your visit, then we want to hear about it.  To find out how to get in touch and what procedures we will follow to respond to your feedback, please see the information below.

You can contact us to share your thoughts in a number of ways. 

FILL IN OUR CONTACT FORM

You can submit your comments, questions and suggestions to us using our feedback form.

CONTACT US BY EMAIL

You can email your comments, questions and suggestions to us at feedback@accliverpool.com

Every email will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days.  During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.

CONTACT US BY POST

To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.

We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply.

CONTACT US IN PERSON

You can provide feedback about Exhibition Centre Liverpool in person. Please make contact with any member of the team on site for a query during an event and, if necessary, ask to speak to the Front of House Manager, who will attempt to resolve your query there and then.  However, if this is not possible, the operational team will detail your query and pass it on to our Customer Experience Manager, who will acknowledge your feedback within 5 working days and outline how your complaint or suggestion will be dealt with.

During busy periods this may take longer, but please be assured that we will keep you informed of when you can expect a reply.

Fill In Our Contact Form

You can submit your comments, questions and suggestions to us using our feedback form.

Contact Us By Email

You can email your comments, questions and suggestions to us at feedback@accliverpool.com

Every email will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days.  During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.

Contact Us by Post

To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.

We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply.

Contact Us in Person

You can provide feedback on Echo Arena in person. Please make contact with any member of the team on site for a query during an event and, if necessary, ask to speak to the Front of House Manager, who will attempt to resolve your query there and then.  However, if this is not possible, the operational team will detail your query and pass it on to our Customer Service Manager, who will acknowledge your feedback within 5 working days and outline how your complaint or suggestion will be dealt with.

During busy periods this may take longer, but please be assured that we will keep you informed of when you can expect a reply.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Staying

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.

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Hilton Liverpool

Hilton Liverpool

Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.

Visit website
Hard Days Night Hotel

Hard Days Night Hotel

Welcome to the world’s only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located in the heart of Liverpool’s ‘Beatles Quarter’ offering 110 luxurious individual rooms.

Visit website

Eat & Drink

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.

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Fazenda

Fazenda

Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

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Shopping

Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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UrbanCalm

UrbanCalm

Liverpool’s city centre spa hideway for grooming, relaxation and skincare. Urban Calm offers 5 star treatments with only the best brands just a 15 minute walk from the venue.

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Attractions

The Wheel of Liverpool

The Wheel of Liverpool

Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website
The Beatles Story

The Beatles Story

The award-winning Beatles Story takes you on an unforgettable journey through the lives, times, culture and music of The Beatles.

Visit website