Ticketing Queries
Please email customerservice@ticketquarter.co.uk for any enquiries about your tickets.
You should receive your tickets just prior to the event, unless your booking was made closer to the event date. However, if you haven’t received your tickets at least five days before the event, please contact customerservice@ticketquarter.co.uk
Please not that e-tickets will be generated and sent to you on the same day you book your tickets, so if you don't recieve your e-tickets it's likely you have provided an invalid email address. If you experience this problem please call the box office or email us customerservice@ticketquarter.co.uk
The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please email customerservice@ticketquarter.co.uk
Tickets will be available for collection on the day of the event or 48 hours after booking online from the Box Office at Exhibition Centre Liverpool, opening hours vary so please check for details. If purchasing in person you can collect your tickets at time of purchase.
When collecting tickets you will need to bring the credit or debit card used to purchase the tickets. The credit card holder must be present to sign for the tickets. These measures are taken to protect the customer and Exhibition Centre Liverpool from credit card fraud.
Once tickets have been purchased they are non-refundable. We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date.
If you have tested positive for Coronavirus or are required to self-isolate and require a refund, then you must notify customerservice@ticketquarter.co.uk by 9pm on the day of the event you are due to attend. Proof must be provided in the form of a screenshot of an official text or email notification from the NHS.
The opening time for each event will be printed on your ticket.
Have You Considered?
Liverpool's Finest
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.
Staying
Pullman Liverpool Hotel
Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.
Visit websiteEat & Drink
Dine at Pullman Liverpool
Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.
Visit websiteShopping
Liverpool ONE
Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.
Visit website
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.
Visit websiteAttractions
British Music Experience
The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.
Visit website
Liverpool ONE
From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.
Visit website
