Ticketing Queries
Please email customerservice@ticketquarter.co.uk for any enquiries about your tickets.
You should receive your tickets just prior to the event, unless your booking was made closer to the event date. However, if you haven’t received your tickets at least five days before the event, please contact customerservice@ticketquarter.co.uk
Please not that e-tickets will be generated and sent to you on the same day you book your tickets, so if you don't recieve your e-tickets it's likely you have provided an invalid email address. If you experience this problem please call the box office or email us customerservice@ticketquarter.co.uk
The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please email customerservice@ticketquarter.co.uk
Tickets will be available for collection on the day of the event or 48 hours after booking online from the Box Office at Exhibition Centre Liverpool, opening hours vary so please check for details. If purchasing in person you can collect your tickets at time of purchase.
When collecting tickets you will need to bring the credit or debit card used to purchase the tickets. The credit card holder must be present to sign for the tickets. These measures are taken to protect the customer and Exhibition Centre Liverpool from credit card fraud.
Once tickets have been purchased they are non-refundable. We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date.
If you have tested positive for Coronavirus or are required to self-isolate and require a refund, then you must notify customerservice@ticketquarter.co.uk by 9pm on the day of the event you are due to attend. Proof must be provided in the form of a screenshot of an official text or email notification from the NHS.
The opening time for each event will be printed on your ticket.
Have You Considered?
Liverpool's Finest
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.