Ticketing Queries

Please call 0344 8000 400 quoting your Order Number for any enquiries about your tickets.  Calls to this number cost no more than calls to geographic numbers, but please speak with your telephone service provider if you are unsure of their call charges.

You should receive your tickets approximately two weeks prior to the event, unless your booking was made closer to the event date.  However, if you haven’t received your tickets at least five days before the event, please contact the Box Office on 0844 809 4620*. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays.

*Calls cost 5p per minute plus your phone company's access charge.

The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please call the Box Office 0844 809 4620*. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays.

*Calls cost 5p per minute plus your phone company's access charge.

Tickets will be available for collection on the day of the event or 48 hours after booking online from the Box Office at Echo Arena, opening hours vary so please check for details. If purchasing in person you can collect your tickets at time of purchase.

When collecting tickets you will need to bring the credit or debit card used to purchase the tickets. The credit card holder must be present to sign for the tickets. These measures are taken to protect the customer and Exhibition Centre Liverpool from credit card fraud.

Once tickets have been purchased they are non-refundable.  We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date. Please read the terms and conditions on the back of your ticket for more details or contact the Box Office on 0344 809 4620. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays.

The opening time for each event will be printed on your ticket. 

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

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