Ticketing Queries

Please call 0344 8000 400 quoting your Order Number for any enquiries about your tickets.  Calls to this number cost no more than calls to geographic numbers, but please speak with your telephone service provider if you are unsure of their call charges.

You should receive your tickets approximately two weeks prior to the event, unless your booking was made closer to the event date.  However, if you haven’t received your tickets at least five days before the event, please contact the Box Office on 0844 809 4620*. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays.

*Calls cost 5p per minute plus your phone company's access charge.

The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please call the Box Office 0844 809 4620*. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays.

*Calls cost 5p per minute plus your phone company's access charge.

Tickets will be available for collection on the day of the event or 48 hours after booking online from the Box Office at Echo Arena, opening hours vary so please check for details. If purchasing in person you can collect your tickets at time of purchase.

When collecting tickets you will need to bring the credit or debit card used to purchase the tickets. The credit card holder must be present to sign for the tickets. These measures are taken to protect the customer and Exhibition Centre Liverpool from credit card fraud.

Once tickets have been purchased they are non-refundable.  We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date. Please read the terms and conditions on the back of your ticket for more details or contact the Box Office on 0344 809 4620. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays.

The opening time for each event will be printed on your ticket.