FAQS

Covid Secure Measures FAQs

We ask all customers to ensure that you do not attend an event or arrive at the venue if you are experiencing any Covid symptoms; this includes a high temperature; a new continuous cough; a loss or change to sense of smell or taste. We also ask customers to act responsibly by not attending an event if they are required to self-isolate under current public health guidance

Following the latest announcement, the government has removed remaining domestic restrictions in England. Covid certification is now no longer required at any of our events.

 

It is no longer mandatory to wear a face covering in public. However we welcome and encourage customers to continue to wear one in crowded and indoor spaces where they may come into contact with people they do not normally meet, including the concourse, toilets and queuing areas.

Following the lifting of all remaining restrictions, there is no longer a requirement for customers to have the option to check in at venues; as such all NHS QR codes have been removed from our venue entrances.

All customers attending events at Exhibition Centre Liverpool will be directed to use the main entrance. Your allocated entrance door will be clearly marketing on your ticket. Due to the relaxing of mandatory covid measures door times will revert to original times of 1 hour prior to the show.

During covid restrictions, we introduced our No Bag policy for all events, this now remains in place as a standard arena security measure across the UK. If a bag is absolutely necessary and for essential items only, this will need to be a see-through bag to allow for efficient, thorough and hygienic security checks. Only one clear bag is permitted per person.

We continue to enhance all clearing before, during and after your visit. Our anti-viral electro static spraying machines will sanitise and protect all surfaces before, during and after all events. Fresh air only ventilation systems are in use throughout all events and regular cleaning will be in place across all toilets and public areas. You will see hand sanitiser units throughout venue which we encourage you to use frequently throughout your visit and prior to entering the venue.

Refreshments will continue to be served with reduced contact using contactless payment methods.

We will contact customers ahead of their event with detail on our food, drink and merchandise offer.

We will contact all customers who bought tickets via our website with Ticket Quarter ahead of their event with detail on our food, drink and merchandise offer and well as event start and finish times and any other information such as parking, security measures and entrance maps.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Eat & Drink

Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in M&S Bank Arena's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular menu has been created by their Head Chef, offering a variety of dishes, with M&S Bank Arena guests receiving 10% off food and drink on event nights.

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

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