FAQS

Covid Secure Measures FAQs

We ask all customers to ensure that you do not attend an event or arrive at the venue if you are experiencing any Covid symptoms; this includes a high temperature; a new continuous cough; a loss or change to sense of smell or taste. We also ask customers to act responsibly by not attending an event if they are required to self-isolate under current public health guidance

Following the latest government update confirmed on December 14, the following guidelines are now in place for everyone over the age of 18:

Attendees at all indoor events for more than 10,000 people are legally required to show covid certification.

Attendees at all indoor events with 500 or more people unseated, for example standing floor concerts, are legally required to show covid certification.

The only public event taking place in Exhibition Centre Liverpool that will legally require covid certification is Indoor Funfair.

Stewards will be performing COVID certification checks for those aged 18 and over on doors as customers enter. Below are the forms of proof that will be accepted. Please note you only need to show one form of proof not both.

  • A valid NHS Covid pass via the NHS App or an NHS COVID Pass letter (available by phoning 119 and selecting “NHS COVID Pass Service” for all over 18’s.  Please have this ready on your phone on arrival
  • OR
  • Text or Email proof of a negative lateral flow or PCR test result as close as possible to attending the event but no later than 48hrs.

 Please note that without the above you will not gain entry to the event.

The above information will be sent to all ticket holders via a pre-show email sent before the date of your event.

 

Please note following the recent change to government guidelines face coverings must be worn by those aged 12 and over except while seated to eat or drink, or if exempt.

There are currently no legal limits on the number of people you can attend events with.

An optional venue check in via the NHS test and trace app will be available at all entrances for customers to use at their discretion. There will no longer be a requested check in or a manual check in for those who do not have the app.

All customers attending events at Exhibition Centre Liverpool will be directed to use the main entrance. Your allocated entrance door will be clearly marketing on your ticket. Due to the relaxing of mandatory covid measures door times will revert to original times of 1 hour prior to the show.

During covid restrictions, we introduced our No Bag policy for all events, this now remains in place as a standard arena security measure across the UK. If a bag is absolutely necessary and for essential items only, this will need to be a see-through bag to allow for efficient, thorough and hygienic security checks. Only one clear bag is permitted per person.

We continue to enhance all clearing before, during and after your visit. Our anti-viral electro static spraying machines will sanitise and protect all surfaces before, during and after all events. Fresh air only ventilation systems are in use throughout all events and regular cleaning will be in place across all toilets and public areas. You will see hand sanitiser units throughout venue which we encourage you to use frequently throughout your visit and prior to entering the venue.

Refreshments will continue to be served with reduced contact using contactless payment methods.

We will contact customers ahead of their event with detail on our food, drink and merchandise offer.

We will contact all customers who bought tickets via our website with Ticket Quarter ahead of their event with detail on our food, drink and merchandise offer and well as event start and finish times and any other information such as parking, security measures and entrance maps.

If you have tested positive for Coronavirus or are required to self-isolate and require a refund, then you must notify customerservice@ticketquarter.co.uk by 9am on the day of the event you are due to attend. Proof must be provided in the form of a screenshot of an official text or email notification from the NHS.

 

Once tickets have been purchased they are non-refundable unless the event is cancelled or postponed, or unless you can provide proof that you have tested positive for Coronavirus and must self-isolate.

 

 

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Pullman Liverpool, voted Hotel of the Year 2019, is one of the city's most stylish hotels. Conveniently integrated into the Liverpool event campus, this contemporary hotel offers 216 comfortable rooms and suites, and a top-notch menu to suit every taste thanks to signature dishes in their on-site restaurant.

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Eat & Drink

Dine at Pullman Liverpool

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Dine in ACC Liverpool's on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular restaurant has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Shopping

Liverpool ONE

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Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

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The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops. There’s something for everyone and every budget.

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Attractions

British Music Experience

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The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

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From high street favourites to high-end boutiques, your fabulous shopping experience is a short stroll from the venue. Stores open until 8pm weekdays, so there’s plenty of time to hit the shops.

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