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Coronavirus

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14 June 2021

The health and safety of our visitors is our number one priority. We are adhering to government guidance in relation to Coronavirus and continue to monitor and adjust to the evolving situation.

On 14 June, the Government announced a 4 week delay to Step 4 of the roadmap out of restrictions. Reduced capacity events up to 1,000 people can currently take place indoors with full capacity events due to return from 19 July.

For public events that are cancelled or rescheduled due to restrictions, we will provide all updates via our website, social channels and to ticket holders directly via email. Unless there has been an announcement on our website stating otherwise and direct communications to ticket buyers, full capacity public events due to take place on future dates from July 19 onwards are currently expected to go ahead as planned

 

Please note that our ticketing telephone line is currently operating reduced hours from 10am - 5pm on Mondays, Tuesdays, Thursdays and Fridays (extended to 9am for event on sales as applicable).

Outside of these opening hours you will still be able to contact our team via email at customerservice@ticketquarter.co.uk

On event days, our onsite Box Office is open from 12pm

 

Please find FAQs below:

Are your events still going ahead?

In line with current government guidelines, we will be hosting socially distanced events up to a capacity of 1,000 from 17 May, with full capacity events currently planned to resume from 19 July.

Unless there has been an announcement on our website stating otherwise and direct communications to ticket buyers, full capacity events due to take place on future dates from 19 July onwards will currently be going ahead as planned.

Please visit our website for further information, or if you are a ticket buyer please check your emails.

 

What happens if an event is cancelled because of coronavirus?

If an event is cancelled because of coronavirus, advice about refunds will be available from your original point of purchase. If you have bought directly from us via Ticket Quarter, you will be entitled to a refund including ticketing fees (administration, facility and fulfilment). All our ticket buyers will be contacted by email regarding event cancellations.

If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.  

https://securemybooking.com/make-a-claim/UK/

 

What happens if an event is postponed because of coronavirus?

If an event is postponed because of coronavirus, advice will be available from your original point of purchase. If you bought directly from us via Ticket Quarter, your ticket will be valid for the new date announced and you will also be entitled to a full refund if you cannot make the alternative date. All our ticket buyers will be contacted by email regarding event postponement.

 

What does it mean if the event I am due to attend hasn't been cancelled or postponed?

If you are a ticket holder for a future event which hasn’t yet been cancelled or postponed, we will keep you updated as to the status of your event as soon as possible. 

We await further government guidance and are working closely with our event organisers and promoters so we would ask for your patience while we work through this challenging situation.

 

I no longer wish to attend an event due to coronavirus, am I eligible for a ticket refund?

Once tickets have been purchased they are non-refundable unless the event is cancelled or postponed.  Ticket holders for events that are postponed or cancelled will be contacted directly.