Latest News

Coronavirus

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17 March 2020

The health and safety of our visitors is our number one priority. We are adhering to government guidance in relation to Coronavirus and continue to monitor and adjust to the evolving situation.

Whilst the start date for the recommencement of conferences and exhibitions has been delayed, socially distanced audiences at indoor venues are still permitted. We will continue to liaise with our event organisers and promoters regarding events that will take place with social distancing and covid secure measures in place.

 

For events that are cancelled or rescheduled due to the current restrictions, we will provide all updates via our website, social channels and to ticket holders direclty via email.

Please note that until further notice, our ticketing telephone line will be temporarily closed to ensure the safety and wellbeing of our staff at this time. You will still be able to contact our team via email at customerservice@ticketquarter.co.uk

Please find FAQs below:

Are your events still going ahead?

From 1 August 2020, socially distanced audiences at indoor venues are permitted and we will continue to liaise with our event organisers and promoters regarding events that will take place with social distancing and covid secure measures in place.

Please visit our website for further information, or if you are a ticket buyer please check your emails.

Unless there has been an announcement on our website stating otherwise and direct communications to ticket buyers, events due to take place on future dates will currently be going ahead as planned.

 

What happens if an event is cancelled because of coronavirus?

If an event is cancelled because of coronavirus, advice about refunds will be available from your original point of purchase. If you have bought directly from us via Ticket Quarter, you will be entitled to a refund including ticketing fees (administration, facility and fulfilment). All our ticket buyers will be contacted by email regarding event cancellations.

If you opted to take out ticket protection when you purchased your tickets, please note that this is provided by a third party insurance company – securemybooking - and is non-refundable.  

https://securemybooking.com/make-a-claim/UK/

 

What happens if an event is postponed because of coronavirus?

If an event is postponed because of coronavirus, advice will be available from your original point of purchase. If you bought directly from us via Ticket Quarter, your ticket will be valid for the new date announced and you will also be entitled to a full refund if you cannot make the alternative date. All our ticket buyers will be contacted by email regarding event postponement.

 

What does it mean if the event I am due to attend hasn't been cancelled or postponed?

If you are a ticket holder for a future event which hasn’t yet been cancelled or postponed, we will keep you updated as to the status of your event as soon as possible. 

We await further government guidance and are working closely with our event organisers and promoters so we would ask for your patience while we work through this challenging situation.

 

I no longer wish to attend an event due to coronavirus, am I eligible for a ticket refund?

Once tickets have been purchased they are non-refundable unless the event is cancelled or postponed.  There is a possibility that the event you are due to attend may be cancelled following the latest UK government restrictions.  We will provide further information as soon as we have any updates.  Ticket holders for events that are postponed or cancelled will be contacted directly.